Support & Parts
Product Support, Training & Replacement Parts
Aeroweigh Asia provides after-sales support for the aircraft weighing equipment we supply. Our support includes equipment setup and operation training, basic troubleshooting, replacement-parts assistance, and calibration and repair coordination with our U.S. manufacturer and technical-service provider.
Product Setup and Operation
Assistance with equipment setup, system components, indicators, software, accessories, and normal product operation.
Product Training
Training for the correct and safe setup and operation of the aircraft weighing equipment we supply.
Our training covers how to set up and operate the equipment. We do not provide training on aircraft weight-and-balance calculations or the complete aircraft weighing procedure. Those procedures must be completed according to the applicable aircraft maintenance manual and the customer's approved procedures.
Technical Assistance
Help identifying common equipment, communication, indicator, software, cable, and accessory issues.
Replacement Parts
Assistance identifying replacement components for compatible aircraft weighing equipment supplied by Aeroweigh Asia using the system model, serial number, photographs, and part information.
Calibration and Repair Coordination
Aeroweigh Asia can assist customers with coordinating calibration and repair services through our U.S. manufacturer and technical-service provider.
Planned Thailand Calibration, Support & Rental Services
Expanded Services in Thailand
Exciting developments are ahead for Aeroweigh Asia! We are working toward expanding our operations in Thailand to offer local calibration, technical support, and aircraft weighing system rental services. These services are currently in development, with availability to be announced as our facilities, equipment, and operations are established. In the meantime, we continue to assist customers with calibration and repair coordination through our U.S. manufacturer and technical-service provider. Stay tuned for updates as we expand our services in Thailand!
Common Questions
Frequently Asked Questions
How do I select the correct aircraft weighing system?
Send us the aircraft manufacturer and model, maximum weight, number of weighing points, preferred weighing method, and delivery country. Our team will help identify the appropriate system and configuration.
What is the difference between platform, top of jack, and under axle systems?
Platform weighing systems use portable platforms to measure aircraft weight at the wheels. Top of jack systems use load cells positioned between approved aircraft jacks and the aircraft jack points. Under axle systems use load cells and purpose designed weighing jacks positioned beneath the aircraft axles. The appropriate method depends on the aircraft, the axle arrangement, the required capacity, and the approved weighing procedure.
Are wired and wireless systems available?
Yes. Wired systems are supplied with a digital indicator, while wireless systems are available with either a laptop or handheld display, depending on the selected configuration.
Where is the equipment manufactured?
The aircraft weighing equipment supplied by Aeroweigh Asia is manufactured in the United States. Aeroweigh Asia provides quotations, invoicing, order coordination, shipping coordination, and after-sales support.
Does Aeroweigh Asia provide product training?
Yes. We provide training for the correct and safe setup and operation of the aircraft weighing equipment we supply. Our training covers how to set up and operate the equipment. We do not provide training on aircraft weight-and-balance calculations or the complete aircraft weighing procedure. Those procedures must be completed according to the applicable aircraft maintenance manual and the customer's approved procedures.
How do I request replacement parts?
Contact us with the system model, serial number, part description, and photographs of the component. We will use that information to identify the correct replacement part for compatible aircraft weighing equipment supplied by Aeroweigh Asia.
How is shipping arranged?
Shipment can be arranged using your preferred carrier account or through our shipping account, with freight quoted or invoiced separately.
Where are calibration and repair services currently performed?
Calibration and repair requirements are currently coordinated with our U.S. manufacturer and technical-service provider in the United States.
Will Aeroweigh Asia offer calibration and aircraft weighing system rentals in Thailand?
Yes! Aeroweigh Asia is developing plans to introduce local calibration, technical support, and aircraft weighing system rental services in Thailand. These services are not yet available, and we will announce further details as our expansion progresses.
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